Knowledge Base

There are multiple ways to connect to your bOS server. bOS Client is available for all platforms (iOS, Android and Windows), Client view is also available on all web browsers.

Table of contents

Connection Options

Depending on your device, download the Client application, install it and connect to your server following the instructions below. You can also use web browser on your mobile device to connect to the server as well.

Connecting With Android

For Android users, bOS application is available in the Google Play store. Simply type in: bOS Client in the store search and download it on your device, or follow the link below:
https://play.google.com/store/search?q=bOS%20Client&c=apps

Connecting With iOS

For iOS users, bOS application is available in the App store. Simply type in: bOS Client in the store search and download it on your device.

Connecting With Web Browser

bOS Client can also be accessed on any web browser on any platform. Open your browser app (this can be Chrome, Firefox, Safari, Edge...) and in the URL type in your server IP address. User control on any web browser is exactly the same as in the bOS Client.

Local Connection

In order to connect to your bOS server locally, the server and the device you're connecting from must be in the same network. In the Configurator/Client navigate to top right corner and press Add button. 

If you're connecting to your local machine (specially for the first time) simply press Manual configuration and leave the default settings (make sure the default port 80 and 443 aren't being used by another application). Open bOS Service monitor and check if it’s running and localhost ports not in use.

To connect to another bOS server in your local network, simply press Find button and bOS will scan your local network and locate any bOS Servers you can connect to.

Remote Connection

Comfortclick will allow you to connect to your server from any part of the world. If the connection is remote (outside local network, e.g. 5G or a different network) public IP and port forwarding must be set in order to connect to the server remotely check the video below how to open ports.

If AccessID is being used for connection, you must set public IP address under server information.

1. Connect to the server via bOS Configurator, click License function and press Edit button.

2. Login into your ComfortClick account.

3. Under server information, fill out the public IP and the forwarded port and press Set. You should receive a successful message.

4. Hit Confirm at the bottom and Refresh button in the Configurator and the public IP with remote connection should be set.

5. Make sure the port is forwarded to your server before setting the public IP with the port.

If you're using manual configuration, fill out the public IP with the forwarded port in the connection settings in the bOS Client/Config. If you're using any dynamic services, paste the DNS address under the Public IP address field and the connection should go through.

For additional help with port forwarding, check our port forwarding video, explaining how to set up and open ports on your router. 

NOTE: Port forwarding settings will vary depending on your network equipment. We suggest contacting your IT department for network settings.

ComfortClick’s Remote Access Service

Comfortclick's Remote access service is an option for any bOS server for remote connection. Remote access service will allow you to connect to your server remotely without the need of setting up the public IP or opening ports.

Remote access connection is easy to use and encrypted.

The server needs to be connected to internet in order for the remote connection to work. The remote connection is routed trough Comfortclick encrypted servers for an easy and secure connection.

Each ComfortClick server with Remote Access enabled receives its own unique Remote Access Address.

The Remote Access Address consists of a randomly generated string that is unique to the server. This address can be used as the full URL for connecting to the server remotely.

For easier connection, clients can also use the server Access ID instead of entering the full Remote Access URL.

Both connection methods can be used, depending on what is more convenient for the user.

In order to connect to your server via Remote access, clients can still use AccessID like they would normally. If the connection is local, bOS will still use local connectiom, but if the connection is remote, the connection will go trough secure servers.

In order to activate the Remote accessservice for your server, please contact our sales team.

Server Search Option

If you have a large number of servers in your account use the Search button at the top right and search for your server on your list.

You can use the server name, Acess ID or IP address to locate it and connect.

The server list is automatically refreshed for both bOS Client and bOS Configurator. You can also press the Refresh button to manually refresh the list.

Access ID Connection

Connecting using the Access ID will allow you to connect to your server without knowing its IP address. This is especially needed for servers with dynamic IP.

Access ID is created the first time you register your server. How to create your Access ID and register your server, make sure to watch our How to start video, where everything is explained step by step.

Access ID will go through our cloud, check from where you're connecting to your server and connect accordingly.

If you're in the same network, it will use the local IP address of the server, if you're connecting from outside (outside network or 4G, 5G), it will connect to the external IP address of the server.

NOTE: For remote connection, ports need to be forwarded to the server to insure the remote connection.

Manual Connection

To access manual connection settings, check the Manual configuration option when trying to connect to your server.

This will open another menu for adding IP addresses for the server. For local connection fill out the local IP address and for remote connection, fill out the public address field, make sure to also include the port at the end if a specific port is being used.

Using any dynamic services can also be applied for remote access for easier connection.

If you're connecting locally but don't know the IP address of the server, use the Find button, scan your local network and connect to your server or any other server from the list.

Lost Password

If you forgot the password to your bOS Configuration, you can retrieve it by pressing the Forgot Password button when trying to login to your building.

NOTE: Due to additional pop-ups for password reset, this is only available in any web browser.

After the IP address of the server is put into the browser and when trying to connect, you can press Forgot Password button and another form for Email address will open.

Enter your email address and press Send button.

NOTE: In order for this email to be sent, the same email address MUST be set in the User you're trying to connect with.

If the email address is not filled in, the reset password will not work.

When the configuration is created, make sure your enter your email address in the user so password reset will work.

Pop-up message for setting up your Email will also pop-up in the bOS client until this is set.

If the email is set and after we press the send button in the password retrieval, you will receive an email containing the password reset code, which you enter in the password reset form with the strong new password.

Full step by step instructional video is also awailable on our youtube channel, so simply follow along for easy password reset:

Opening Configurator

Once connected to the server via bOS Client application, you can open the configuration of the project by clicking on Settings button and then press the Open bOS Config. This will open the bOS Configurator application using the same credentials as the Client, so the connection is automatically established.

NOTE: Open Configurator button is only visible to Users with Administrator privilages. Button is hidden for the rest to prevent Users to connect to the configuration of the building.

Email Pop-up

To ensure the password reset can be done, pop-up message will appear in the client where you can set your email address for password retrieval.

This email is stored in the User node in the configuration.

If you don't want to set the email for password reset and would like to hide this email pop-up, simply set the Client Email Address Prompt to False. This will hide this pop-up. We encourage our clients to set the emails up, so passwords can be quickly retrieved if forgotten.